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6. Cashless-Only Stadium

Date: 2025-07-01

Status

Completed

Context

Cash handling at concession stands creates long queues during matches, increases security risks, and makes revenue tracking difficult. Post-COVID fan expectations have shifted toward contactless experiences.

Decision

Implement a cashless-only policy for BelFoot Arena. All in-stadium purchases use the Cashless Payment system with NFC-enabled terminals. Fans top up digital wallets via the Fan Engagement App or at self-service kiosks. Payments are processed through Stripe.

ContainerCashlessPayment

Consequences

  • Faster transaction times reducing queue lengths by an estimated 40%
  • Complete digital audit trail for all in-stadium revenue
  • Transaction events flow to Integration Platform for real-time analytics
  • Accessibility considerations: self-service kiosks must support assisted top-up for fans without smartphones
  • Initial investment in NFC terminal infrastructure across all concession points