Capability Map¶
What questions does this answer?
- Which systems support our revenue stream?
- Where do we have business capability gaps or redundant overlap?
- If we decommission a system, which business areas are affected?
- How many business capabilities does each domain area actually have?
Bounded Contexts¶
flowchart TB
ASSET/INFRASTRUCTURE_MANAGEMENT["Asset/Infrastructure<br/>Management"]
CLUB_STRATEGY_MANAGEMENT["Club Strategy<br/>Management"]
CUSTOMER/FAN_SERVICES_&_RELATIONSHIP["Customer/Fan<br/>Services &<br/>Relationship"]
ENTERPRISE_RISK,_COMPLIANCE_&_RESILIENCY["Enterprise Risk,<br/>Compliance &<br/>Resiliency"]
EXTERNAL_RELATIONSHIPS_MANAGEMENT["External<br/>Relationships<br/>Management"]
FAN_ENGAGEMENT_&_COMMUNICATIONS["Fan Engagement &<br/>Communications"]
FINANCIAL_RESOURCES_MANAGEMENT["Financial Resources<br/>Management"]
GAMEDAY_MATCH/EVENT_DELIVERY["Gameday Match/Event<br/>Delivery"]
IT_MANAGEMENT["IT Management"]
MARKETING_&_SALES["Marketing & Sales"]
PRODUCT_DELIVERY_&_MATERIAL_MANAGEMENT["Product Delivery &<br/>Material Management"]
PRODUCTS_&_SERVICES_DEVELOPMENT["Products & Services<br/>Development"]
STAFF,_PLAYER_&_TEAM_DEVELOPMENT["Staff, Player & Team<br/>Development"]
ASSET/INFRASTRUCTURE_MANAGEMENT <--> GAMEDAY_MATCH/EVENT_DELIVERY
CLUB_STRATEGY_MANAGEMENT --> MARKETING_&_SALES
CUSTOMER/FAN_SERVICES_&_RELATIONSHIP --> GAMEDAY_MATCH/EVENT_DELIVERY
CUSTOMER/FAN_SERVICES_&_RELATIONSHIP --> PRODUCT_DELIVERY_&_MATERIAL_MANAGEMENT
ENTERPRISE_RISK,_COMPLIANCE_&_RESILIENCY --> FINANCIAL_RESOURCES_MANAGEMENT
EXTERNAL_RELATIONSHIPS_MANAGEMENT --> GAMEDAY_MATCH/EVENT_DELIVERY
FAN_ENGAGEMENT_&_COMMUNICATIONS --> GAMEDAY_MATCH/EVENT_DELIVERY
FAN_ENGAGEMENT_&_COMMUNICATIONS --> STAFF,_PLAYER_&_TEAM_DEVELOPMENT
FINANCIAL_RESOURCES_MANAGEMENT --> PRODUCT_DELIVERY_&_MATERIAL_MANAGEMENT
IT_MANAGEMENT --> PRODUCT_DELIVERY_&_MATERIAL_MANAGEMENT
IT_MANAGEMENT --> STAFF,_PLAYER_&_TEAM_DEVELOPMENT
MARKETING_&_SALES --> CUSTOMER/FAN_SERVICES_&_RELATIONSHIP
MARKETING_&_SALES --> GAMEDAY_MATCH/EVENT_DELIVERY
MARKETING_&_SALES --> PRODUCT_DELIVERY_&_MATERIAL_MANAGEMENT
PRODUCT_DELIVERY_&_MATERIAL_MANAGEMENT --> ASSET/INFRASTRUCTURE_MANAGEMENT
PRODUCTS_&_SERVICES_DEVELOPMENT --> PRODUCT_DELIVERY_&_MATERIAL_MANAGEMENT
STAFF,_PLAYER_&_TEAM_DEVELOPMENT --> FINANCIAL_RESOURCES_MANAGEMENT| Bounded Context | Description | Software Systems | Business Capabilities |
|---|---|---|---|
| Asset/Infrastructure Management | Venue and facility management including zones, IoT monitoring, energy tracking, maintenance, and construction projects. | 1 | 8 |
| Club Strategy Management | Long-term planning, innovation portfolio, and competitive positioning that guide the club's strategic direction. | 1 | 6 |
| Customer/Fan Services & Relationship | Fan and customer profiles, loyalty programmes, support cases, and multi-channel engagement through web, mobile, and social. | 2 | 15 |
| Enterprise Risk, Compliance & Resiliency | Risk registers, audits, legal cases, regulatory compliance, licensing, and whistleblower reporting. | 1 | 7 |
| External Relationships Management | Stakeholder communications, federation memberships, community programmes, and government liaison activities. | 1 | 5 |
| Fan Engagement & Communications | Content publishing, fixture schedules, match results, league standings, and media asset management for fan-facing channels. | 1 | 5 |
| Financial Resources Management | Budgeting, invoicing, payments, payroll, asset accounting, and financial forecasting across the organisation. | 1 | 8 |
| Gameday Match/Event Delivery | Matchday and event operations including ticketing, access control, security deployment, and away-trip logistics. | 2 | 11 |
| IT Management | Data products, integration topics, and reporting dashboards that underpin the club's technology landscape. | 5 | 21 |
| Marketing & Sales | Campaign execution, sponsor management, brand assets, and the sales pipeline from opportunity to contract. | 3 | 16 |
| Product Delivery & Material Management | End-to-end supply chain from procurement through inventory, ordering, fulfilment, and point-of-sale transactions. | 4 | 18 |
| Products & Services Development | Design and packaging of commercial offerings including sponsorships, tickets, and B2B products. | 1 | 5 |
| Staff, Player & Team Development | Player lifecycle from scouting and youth development through contracts, training, fitness tracking, injury management, and staff recruitment. | 4 | 22 |